Privacy Policy

Privacy Policy

This privacy policy explains how TRC Global Solutions (TRC) uses personal information collected at this website. Information may be requested /collected to enable the delivery of services to you and to make the experience of using this site faster and more effective.

Please read this privacy policy before using this website or submitting any personal information. By using this website, you are accepting the practices described in this privacy policy.

Scope of this Privacy Policy

This privacy policy applies to the following sites only:  www.trcgs.com, http://www.trcgs.com/blog/ and https://online.trcgs.com.  We do not own, operate or control the websites of our third party service partners. Accordingly, this statement does not apply to a third party website or to a third party service provider’s collection, use, storage and disclosure of your personal information.

What is Personal Information?

Personal information is information collected by TRC that identifies the person to whom such information pertains, including without limitation: name, address, telephone number and e-mail address.

Collection and Use of Personal Information

While most of the personal information collected by TRC is supplied by our clients, our suppliers and our customers as part of the relocation process, we may, at times, ask you to update or confirm information on this website. To do this, you may be asked to register to use this site. Additionally, your information may be shared with third party service partners (e.g. home inspectors, moving companies) where necessary to support the services we deliver. This personal information will be used solely for the purposes of providing contracted services.

In addition, we may collect personal information from client and potential client contacts. That information may be used by TRC to market our services to those clients and potential clients. We do not sell personal information to third parties.

TRC may disclose personal information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating TRC's terms of use or terms of service, or may be causing injury to or interference (either intentionally or unintentionally) with any of TRC's rights or property, other TRC customers or anyone else. TRC may disclose or access a customer's personal information when required by law.

Data Retention

We will retain your information for as long as your account is active and thereafter in accordance with TRC’s data retention policies. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us in writing as specified below.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Registration for Personalized Services

If you wish to use TRC's personalized services, such as our SMART relocation management system, you may be asked to create an account. The process of creating this account requires that you provide personal information about yourself. If you choose to provide us with your personal information on the web, we may transfer that personal information within TRC or to TRC’s third party service providers, including locations across borders and from your country or jurisdiction to other countries or jurisdictions around the world.

TRC strives to comply with all applicable laws worldwide that are designed to protect your privacy. Our goal is to provide protection for your personal information no matter where that personal information is collected, transferred or retained.

Non-Personal Information

Even if you do not send us any personal information, we collect information about how you use our site, such as IP (internet protocol) addresses, browser types, the name of a user's ISP (internet service provider), information about where a user comes from before arriving at our site, what pages a user visits, the order of those pages and the amount of time spent on each. This information cannot be used to identify you personally.

We use non-personal Information to customize the content you see, improve our services, conduct research, and provide anonymous aggregated reporting for internal audits and third parties.

Cookies

The website uses cookie and tracking technology. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the website and understanding how visitors use the website. Cookies can also help TRC customize the website for visitors.

Personally identifiable information cannot be collected via cookies or other tracking technology. However, if you previously provided this information, cookies may be tied to such information.  You have the right to reject cookies through settings in your browser. If you reject cookies, you may still use our website, but your ability to use some areas of our website might be limited.

Use of Information with Respect to Third Parties

We reserve the right to share your personal information with our third party service partners, as permitted by law, in order to help us deliver programs, products, information and services.

TRC does not intend, without your consent, to transfer personal information to third parties who are not bound to act on TRC's behalf unless such transfer is legally required. Similarly, it is against TRC's policy to sell personal information collected online.

Location of Servers and Transfer of Information to the United States

The site is hosted by servers in the United States and is governed by United States law. If you are located outside of the United States, your personal information will be transferred to the United States. By submitting your personal information, you consent to its transfer to the United States and to its storage, processing and use there in accordance with this Privacy Statement and United States law.

Compliance with Safe Harbor Principles

Safe Harbor LogoTRC complies with the U.S.-EU Safe Harbor Framework and the U.S.-SwissSafe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and Switzerland.

TRC has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbor program, and to view TRC's certification, please visit http://www.export.gov/safeharbor. TRC has opted to use the EU or Swiss Data Protection Authorities to resolve complaints.

Security

TRC maintains its systems in accordance with reasonable industry standards to reasonably secure the information of its customers against unauthorized access, accidental or intentional manipulation and loss. However, no data transmission over the Internet can be guaranteed to be 100% secure, and you use TRC sites at your own risk.

Blog

TRC’s blog, http://www.trcgs.com/blog/, is a publicly accessible blog /community forum. You should be aware that any information you provide in this area may be read, collected and used by others who access it.

Children

TRC sites are not directed at children under the age of 13 and we do not knowingly collect any information, including personal information, from children.

Contacting TRC

You may contact TRC in writing (1) if you no longer wish to use our sites; (2) to opt-out of communications; (3) to provide feedback and comments on this policy; (4) to request access to, deletion or correction of your personal information; and (5) to make inquiries or complaints regarding TRC’s privacy policy and/or privacy practices.

Please contact: Privacy Officer, TRC Global Solutions, Inc., 1042 E. Juneau Ave., Milwaukee, WI 53202