IInternational Personal Move Manager:
POSITION SUMMARY:
Responsible for the end to end management of all relocation services for clients’ transferring employees domestically and internationally. These services include home marketing, home sale, transportation, home finding, expense administration, coordinating language and cultural training, destination/settling in services, policy counseling, etc. Act as a single point of contact for all functions.
Department: Operations |
Job Status: Full Time |
FLSA Status: Exempt |
Reports To: Sr. Director of Operations |
Amount of Travel Required: 10-20% |
Positions Supervised:None |
ESSENTIAL FUNCTIONS:
- Counsel and administer global relocation programs according to corporate relocation policies
- Manage home marketing process with the real estate broker/agent, assignee and corporate client
- Manage the immigration process (work visas, medical requirements, etc) with the assistance of our immigration law firm partner
- Arrange for language and/or cultural training when requested by the corporate client
- Complete a needs analysis for individuals and/or families moving abroad
- Manage expenses and coordinate with appropriate departments to accomplish timely payments
- Accurately follow all work flows in the SMART system to ensure timely billings
- Ensure file is maintained physically – including equity completeness form and file checklist
- Manage the household goods process including survey, pack/load, delivery and claims
- Create cost estimates for cross-border moves
- Review and approve leases in and outside the U.S.
- Facilitate payments for expense reimbursement and overseas transactions
- Manage designated supplier relationships, internal and external customers
- Meet and exceed service metrics and referral capture rates
- Able to maintain regular, predictable attendance
NON-ESSENTIAL FUNCTIONS:
- Support Director of Global Services with special projects
- Assist other teams as needed
- Any other duties as assigned
POSITION QUALIFICATIONS:
Competency Statements
- Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
- Team Builder - Ability to convince a group of people to work toward a goal.
- Relationship Building - Ability to effectively build relationships with customers and co-workers.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Self Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
- Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
- Interpersonal –Ability to get along well with a variety of different personalities and individuals
SKILLS & ABILITIES:
Education: Bachelor's Degree (four year college or university) or equivalent
Experience: 5+ years experience in the relocation industry; International experience strongly desired.
Computer Skills: Microsoft Office Suite, knowledge of relocation management software. Service Engine experience desired
Certificates & Licenses: CRP, GMS, Real Estate License desired
Other: Complete understanding of the relocation process (International and domestic). Some after-hours communication may be required.