ACCOUNT MANAGEMENT
TRC Global Solutions is currently seeking an Account Manager for our Trumbull, Connecticut office. If interested please forward resumes and cover letter to employment@Trcgs.com.
POSITION SUMMARY
Primary business liaison between corporate clients and TRC Global Solutions (TRC) for policy development, implementation, coordination of administrative processes between TRC and clients, cost and efficiency analyses, internal/external education and interpersonal or task-based resolutions. Act as a catalyst to increase market share and overall revenue opportunities.
ESSENTIAL FUNCTIONS
- Develop and implement account-specific strategies designed to meet/exceed expected revenue and profit objectives for departure and destination relocation services
- Utilize full understanding of relocation related concepts and industries practices (including total outsourcing) to gather information and analyze the corporations’ needs, being mindful of the culture, business/budget initiative and administrative tasks.
- Build existing client relationships and maintain all assigned accounts through ongoing contact, consultative interactions (including client performance reviews) and problem solving.
- Analyze and respond to team service issues and make recommendations for improvement for complex issues.
- Create opportunities for cross selling additional products and services through strong sales and influencing skills. Participate in team selling approach to new business development.
- Run reports, analyze data and present findings in a clear, written format.
- Act as an industry resource for Operations and other TRC departments.
- Ensure that established operational policies and procedures are adhered to and exceptions are properly approved.
- Maintain measurable client satisfaction.
- Conduct web orientation training sessions with new staff and clients.
- Able to maintain regular, predictable attendance
- Other duties as assigned.
Skills & Experience:
Education : Bachelor's Degree (four year college or university) or equivalent experience
Experience : Three to seven years related experience in account management. Prior global relocation experience desired.
Computer Skills: Working knowledge of Microsoft Office Suite software
Certificates & Licenses: CRP, GMS or Real Estate License strongly desired
Other Requirements : Demonstrated conflict resolution/negotiation skills. Understanding of real estate practice, contracts and fee structures.